Student Support Manager

Auckland Institute of Studies (AIS) is one of the largest internationally recognised private tertiary providers with over 30 years’ experience in New Zealand. We are looking for an experienced marketing professional to join our international marketing department.

Based at our St Helens campus in Mt Albert and reporting to the Marketing Director, this full-time permanent position is responsible for providing outstanding pastoral care to AIS students, management of student homestay and dormitory accommodation and the Careers Centre.

You will:

Ensure the provision of pastoral care to our studentsDrive the compliance and annual attestation process for the Code of Practice for the Pastoral Care of International Students (CoP)Manage after-sales student support to ensure high customer satisfactionComplete TEC reporting including measuring graduate outcomes.Collaboratively with Marketing develop an alumni network, including organising events, newsletters etc.Production of alumni testimonials.Assume responsibility for Orientation. Develop and Implement new student services procedures with the objective of improving pastoral care and student satisfaction.Assist in the organisation of Graduation. Work with the Marketing Director to set annual budgets, monitor expenditure monthly and report against.The role requires a person fluent in English with liaison/counselling experience; somebody who knows how to organise and prioritise and work to deadlines. We require a person who is flexible, a self-starter, motivated, empathetic and enjoys working in a multi–cultural environment.

Previous experience in education marketing or an extensive knowledge of the tertiary education sector and a
The role requires a person who has Permanent Residency or New Zealand Citizenship.

Salary $50,000pa to $65,000pa.

If this sounds like you, please send your CV and cover letter to:

The HR Manager
PO Box 2995
Auckland 1140


Applications close on 12th June 2022

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